Your Privacy Matters

Transparent data practices that put you in control. We collect only what's needed and never sell your personal information.

Last updated: October 2025 GDPR & CCPA Compliant

Our Privacy Principles

Core commitments that guide how we handle your data

Transparency First

Clear, straightforward language about what data we collect, why we need it, and how it's used. No hidden surprises.

  • Plain language explanations
  • Real-time permission prompts
  • Data access dashboard
  • Regular policy updates

Minimal Collection

We only collect data that's necessary to provide our services. Nothing more, nothing less.

  • Essential data only
  • No tracking pixels
  • Limited third party services
  • No data broker partnerships

User Control

Your data, your choices. Manage permissions, export your data, or delete your account anytime.

  • One click data export
  • Granular privacy settings
  • Instant connection revocation
  • Account deletion on request

Never Sold

We will never sell, rent, or trade your personal information to third parties. Period.

  • No data brokers
  • No advertising networks
  • No behavioral tracking
  • No hidden revenue streams

What We Collect

A clear breakdown of the information we gather and why

Account Information

Name, email address, and password (encrypted)

Why we need it: To create and authenticate your account

Connection Data

Services you connect, OAuth tokens, and scopes granted

Why we need it: To execute automations on your behalf

Usage Logs

Automation run times, status, and error information

Why we need it: For troubleshooting and improving our service

Payment Information

Billing details processed through our payment partner

Why we need it: To process subscriptions and purchases

Analytics

Basic usage patterns and feature interactions

Why we need it: To improve the product and your experience

Support Communications

Messages exchanged with our support team

Why we need it: To provide customer support and assistance

Your Privacy Rights

Depending on your location, you have specific rights regarding your personal data

Right to Access

Request a copy of all personal data we hold about you in a portable format

Right to Correction

Update or correct any inaccurate personal information in your account

Right to Deletion

Request deletion of your personal data subject to legal obligations

Right to Object

Object to certain types of data processing for legitimate reasons

Data Portability

Export your data in a machine-readable format to transfer elsewhere

Right to Restrict

Limit how we process your data while maintaining your account

Data Retention & Deletion

We retain your data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Account Data Retained while your account is active
Deleted within 90 days of account closure
Automation Logs Run history and execution details
Retained for 90 days, then automatically deleted
Support Communications Help desk tickets and messages
Retained for 2 years for quality assurance
Security Logs Authentication and access records
Retained for 1 year for security purposes

Request Data Deletion

To request deletion of your personal data, email privacy@saros.app. We'll process your request within 30 days. Some data may be retained longer if required by law or for legitimate business purposes (e.g., preventing fraud, enforcing agreements).

Questions About Privacy?

We're committed to being transparent about our privacy practices. If you have questions, concerns, or want to exercise your privacy rights, we're here to help.

24 hour response time We respond to all privacy inquiries within one business day
30 day processing Data requests processed within 30 calendar days
Verified requests Identity verification required for data access requests

Privacy Team

Our dedicated privacy team is ready to answer your questions and help you exercise your rights.

privacy@saros.app
All inquiries handled confidentially